Privacy Policy

Last updated: April 13, 2026

1. Introduction

Tidemedix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website go.tidemedix.com and use our telehealth services.

2. Information We Collect

We collect information that you voluntarily provide to us when you complete our health assessment quiz, create an account, or contact us. This includes:

Personal identifiers: name, email address, phone number, date of birth
Health information: medical history, current medications, health conditions, biometric data (height, weight)
Shipping information: mailing address, state of residence
Device and usage data: IP address, browser type, pages visited, referring URL

3. How We Use Your Information

We use the information we collect to:

Facilitate physician review and prescription evaluation
Process and fulfill medication orders
Communicate with you about your treatment plan
Send transactional emails (order confirmations, shipping updates)
Send marketing communications (with your consent)
Improve our website and services
Comply with legal and regulatory requirements

4. HIPAA Compliance

Tidemedix is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is encrypted in transit using TLS and at rest using AES-256 encryption. We maintain appropriate administrative, technical, and physical safeguards to protect PHI.

5. Information Sharing

We do not sell your personal information. We may share your information with:

Licensed physicians who review your health assessment
Accredited pharmacies that fulfill your prescription
Shipping carriers for medication delivery
Payment processors for transaction processing
Service providers who assist in operating our website
Law enforcement when required by law

6. Cookies and Tracking

We use cookies and similar tracking technologies including the Meta Pixel to analyze website traffic, optimize advertising, and improve user experience. You can control cookie preferences through your browser settings. We use:

Essential cookies for website functionality
Analytics cookies to understand how visitors use our site
Advertising cookies (Meta Pixel) to measure ad effectiveness

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with applicable state and federal regulations. You may request deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your health records

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Security

We implement industry-standard security measures including 256-bit SSL encryption, secure data storage, and access controls. However, no method of transmission over the internet is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Tidemedix
5255 Office Park Blvd, Suite 107
Bradenton, FL 34203
Email: support@trytidemedix.com
Phone: +1 (833) 365-5589